Shipping Policy

At American Home Furniture we are focused on ensuring our customers are supported at every step of the process. We do our best to deliver your furnishings to your home as soon as possible. If you do not find the answer to your inquiry below, please contact our customer service team at:

When will I receive my item(s)?

All orders are prepared and fulfilled directly by the manufacturer. We kindly ask that you allow 2-3 business days after placing your order to be updated with your FedEx tracking information. Most orders are delivered within 5-7 business days.

Please note some products are subject to longer delivery time frames. Depending on the manufacturer, these orders have a slightly longer delivery time frame. Please see the manufacturers listed below for longer delivery time frames.

BACKORDERS: If you purchased an item on backorder, you will receive an email regarding the item’s estimated back in stock date. Please note you may always cancel backordered orders at any time before it is deemed shipped to receive a full refund.

IMPORTANT: If you placed an order with a product produced by ARTISTICA HOME, BARCLAY BUTERA, BDI, BERNHARDT, CARACOLE, ESSENTIALS FOR LIVING, FJORDS, HOOKER FURNITURE, JOHN RICHARD, JONATHAN CHARLES, LEXINGTON, LUONTO, MOE'S HOME COLLECTION, OGGETTI, PHILLIPS COLLECTION, SLIGH, SUNPAN, THEODORE ALEXANDER, TOMMY BAHAMA HOME, TOMMY BAHAMA OUTDOOR, UNIVERSAL, VANGUARD FURNITURE, or WOODBRIDGE please be aware that these manufacturers have extensive inspection and preparation periods before orders are dispatched. These manufacturer’s delivery time frames range from 4-8 weeks. Please reach out to our customer service team if you have questions regarding your specific delivery time frame.

Do you offer free shipping?

We offer free shipping on all products over $99, *excluding BDI. Products ordered under $99 will be charged a $49.99 shipping fee.

Where do you ship to?

Currently we only ship within the contiguous United States. We do not ship to Hawaii, Alaska, or Puerto Rico.

Who do I contact with a package or delivery issue?

Please contact our customer service team should any delivery issues or delays arise. You may contact us at or call us at 800-604-2440.

What methods of shipping do you use?

Shipping methods depend on the product(s) ordered. Most shipments are delivered as drop shipments via FedEx. Larger, heavier items will ship via a LTL freight shipping carrier.

Do you offer "White Glove Delivery?”

FOR FREIGHT SHIPMENTS ONLY, White Glove delivery is available as an upgraded service. If your item is eligible, you will see the option to add the upgraded service to your cart at check out for $149.99/item. Please note this fee is non-refundable. If you have any issues, please contact our CS team.

Can I Schedule a Delivery?

Unfortunately, you cannot schedule regular FedEx deliveries on our platform.

If your order is being shipped via a freight shipping carrier, your delivery date will be arranged with the carrier. Once your order is picked up, the shipping carrier will contact you directly to discuss the delivery details.

I ordered multiple items. Will they ship separately?

We make every attempt to ship your order complete. Should an exception arise, we will reach out to you and make appropriate accommodations.

Will my items be delivered assembled?

Most items arrive assembled with exceptions on certain Safavieh pieces that require light assembly. Please reach out to our customer service team if you have questions regarding the assembly of a specific item.

Can I pick up my order in–store?

Unfortunately, we do not offer this option as we do not have any physical store locations. We are strictly an online company only.