At American Home Furniture we are focused on ensuring our customers are supported at every step of the process. We do our best to deliver your furnishings to your home as soon as possible. If you do not find the answer to your inquiry below, please contact our customer service team at: firstname.lastname@example.org.
When will I receive my item(s)?
All orders are prepared and fulfilled directly by the manufacturer. We kindly ask that you allow 1-2 business days after placing your order to be updated with your FedEx tracking information. Most orders are delivered within 5-7 business days.
Please note some products are subject to longer delivery time frames. Larger products such as sofas, beds, or dining tables are shipped via a freight shipping carrier. Depending on the manufacturer, these orders have a slightly longer delivery time frame, most freight shipments are fulfilled within a 2-3 week time period.
BACKORDERS: If you purchased an item on backorder, you will receive an email regarding the item’s estimated back in stock date. Please note you may always cancel backordered orders at any time before it is deemed shipped to receive a full refund.
IMPORTANT: If you placed an order with a product produced by BDI, BERNHARDT, CARACOLE, FJORDS, HOOKER FURNITURE, JOHN RICHARD, LUONTO, PHILLIPS COLLECTION, THEODORE ALEXANDER, UULTIS, VANGUARD FURNITURE, or WOODBRIDGE please be aware that these manufacturers have extensive inspection and preparation periods before orders are dispatched. These manufacturer’s delivery time frames range from 4-8 weeks. Please reach out to our customer service team if you have questions regarding your specific delivery time frame.
Do you offer free shipping?
We offer free shipping on all orders over $99, *excluding BDI. Orders under $99 will be charged a $49.99 shipping fee.
Where do you ship to?
Currently we only ship within the contiguous United States. We do not ship to Hawaii, Alaska, or Puerto Rico.
Who do I contact with a package or delivery issue?
Please contact our customer service team should any delivery issues or delays arise. You may contact us at email@example.com or call us at 800-604-2440.
What methods of shipping do you use?
Shipping methods depend on the product(s) ordered. Most shipments are delivered as drop shipments via FedEx. Larger, heavier items will ship via a LTL freight shipping carrier.
Do you offer "White Glove Service?”
FOR FREIGHT SHIPMENTS ONLY, white glove services may be arranged at an additional fee. Please reach out to our customer service team if you are interested in upgrading your delivery service.
Can I Schedule a Delivery?
Unfortunately, you cannot schedule regular FedEx deliveries on our platform.
If your order is being shipped via a freight shipping carrier, your delivery date will be arranged with the carrier. Once your order is picked up, the shipping carrier will contact you directly to discuss the delivery details.
Can I get my order expedited?
We offer free shipping on orders over $99. Due to this service, we cannot expedite shipping on any orders.
I ordered multiple items. Will they ship separately?
We make every attempt to ship your order complete. Should an exception arise, we will reach out to you and make appropriate accommodations.
Will my items be delivered assembled?
Most items arrive assembled with exceptions on certain Safavieh pieces that require light assembly. Please reach out to our customer service team if you have questions regarding the assembly of a specific item.
Can I pick up my order in–store?
Unfortunately, we do not offer this option as we do not have any physical store locations. We are strictly an online company only.