We offer free shipping on all orders over $99, excluding orders with BDI products. Orders under $99 will be charged a $49.99 shipping fee.
All orders are prepared and fulfilled directly by the manufacturer. We kindly ask that you allow 1-2 business days after placing your order to be updated with your FedEx tracking information. Most orders are delivered within 5-7 business days.

Please note some products are subject to longer delivery time frames. Larger products such as sofas or dining tables are shipped via a freight shipping carrier. Depending on the manufacturer, these orders have a slightly longer delivery time frame, most freight shipments are fulfilled within a two week period.
We are able to cancel your order any time before it is deemed shipped by the manufacturer. Once marked as shipped, an order cannot be cancelled.

Please contact us at inquiries@americanhomefurniture.com to request a cancellation of your order.
Merchandise can be returned under limited circumstances. Upon your order’s arrival, we kindly ask that customers carefully inspect their product(s) for any damages or defects. If you do experience any damages or defects, we ask that our customer service team is notified within 5 business days of receipt. We are not responsible if you are not present at the time of delivery, and/or miss our policy’s time frame due to personal circumstances.

Please send photos of the item(s) and a detailed description of the issues to inquiries@americanhomefurniture.com. Refunds or replacements will be determined after the case is reviewed by American Home Furniture and the manufacturer. Any taxes charged will be refunded in accordance with state laws.
American Home Furniture does not offer any extended warranty. Products are only subject to applicable warranties of their respective manufacturers.

If you have a special circumstance pertaining to a a product purchased on American Home Furniture, please feel free to contact us at inquiries@americanhomefurniture.com and we would be happy to share the manufacturer details.
If you are wanting to return a product due to customer remorse, error, or aesthetic dissatisfaction a 25% restocking and return shipping fee will be applied. This fee is taken from the original purchase amount.

Many of the products on our site are skillfully hand-crafted with variations in color, size, and finish. We have made every effort to accurately display the colors and finishes of all of our products offered on our platform. We cannot guarantee that your device’s display will correctly depict what we have presented.
If a product is on backorder that means it is currently out of stock, but will come back in stock at a later date.

You may still place an order for a backordered item. This will provide you with priority shipping and guarantees stock once the item is replenished.

If you would like to know when a product is estimated to come back in stock, please contact us at inquiries@americanhomefurniture.com
If your order arrives damaged or has any issues, you must notify us within 5 business days of receipt. Please contact us directly via e-mail at inquiries@americanhomefurniture.com.

Please include your order number, photos and/or videos of the issues you're experiencing, and any additional details you believe we should know. The case will then be reviewed for a replacement or refund.
Our standard free shipping for freight shipments only covers "Threshold" deliveries. This means the shipping carrier will only deliver/place the order in the first "dry area" of your residence. That may be your garage, right inside your front door, or inside an apartment lobby.

If you would like to upgrade your delivery service to White Glove, you may at an additional fee. Please contact inquiries@americanhomefurniture.com if you are interested in upgrading.

Upgrading to White Glove Service ensures that the shipping carrier will unpackage and assemble the piece for you if assembly is required, and place the item in whichever room is requested of them.
You can text us on the live chat, call us at +1 800-604-2440 or use the form in the Contact Us section of our website to get more information about any product.

Please provide us with the product's SKU# along with your specific question, and one of our customer service representatives will get back to you shortly.
Unfortunately, we cannot expedite shipping on any orders.
At this time, our credit card processor can only accept full payment at time of purchase. We apologize for any inconvenience.
We are not responsible if you are not present at the time of delivery, and/or miss our policy’s time frame due to personal circumstances. However, we do understand that on occasion certain circumstances call for further consideration.

To contact us regarding a problem on an item after the return policy has expired, please email our customer service team at inquiries@americanhomefurniture.com.

Provide us with complete details on your purchase and the specific reason you are requesting a return. All inquiries will be handled on a case by case basis. We cannot honor all replacement requests after the return policy has expired.
Currently, we only ship within the contiguous United States.
We work really hard to keep our prices low and are usually offer some of the lowest prices online.

If you find a lower price that you would like us to match, please send the link with the other offer to our customer service team at inquiries@americanhomefurniture.com to be reviewed.

If you're wanting to price match an item you have purchased elsewhere, we will honor the price up to 30 days after the original purchase was made. You must provide proof of purchase and a dated receipt.
Yes, we offer Affirm as a payment plan option on our platform at checkout.

Your rate will be 0% APR or 10-36% APR based on credit, and is subject to an eligibility check. Payment options through Affirm are provided by these lending partners. Options depend on your purchase amount, up to $17,500, and a down payment may be required.
As much as we would love to meet our customers, we are e-commerce only and do not have any retail stores.

We do have an excellent customer service team that would be happy to answer any of your questions you may have. Feel free to call or e-mail us!
We do not sell replacement parts for our products.
If you believe there was an error made by AHF or the manufacturer and you received the wrong product, we kindly ask that you send photos of the product you received to inquiries@americanhomefurniture.com. Please also include photos of the box labels as this may help determine what error occurred.
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