Frequently Asked Questions

We offer free shipping on all products ordered over $150, excluding orders with BDI products. Products ordered under $150 will be charged a $39.99 shipping fee.

All orders are prepared and fulfilled directly by the manufacturer.

Most orders are delivered within 5-7 business days. However, larger items that require freight shipping have longer delivery time frames.

IMPORTANT: Delivery times can take up to 2-8 weeks for certain brands. Please read our Shipping Policy for more details or reach out to our customer service team if you have any questions regarding your specific delivery time frame.

We are able to cancel your order any time before it is deemed shipped by the manufacturer. Once marked as shipped an order cannot be cancelled.

Please contact us at inquiries@americanhomefurniture.com to request a cancellation of your order.

If a product is on preorder that means it is currently out of stock, and is awaiting restocking.

When you place an order for a product on Preorder it provides you with priority shipping and guarantees stock once the item is replenished.

If you would like to know when a product is estimated to come back in stock, please contact us at cs@americanhomefurniture.com with the product's SKU #.

Merchandise can be returned under limited circumstances. Upon your order’s arrival, we kindly ask that customers carefully inspect their
product(s) for any damages or defects.

If you do experience any issues, we ask that our customer service team is notified within 30 days of receipt.

Please note we are not responsible if you are not present at the time of delivery, and/or miss our policy’s time frame due to personal circumstances.

Please send photos of the item(s) and a detailed description of the issues to inquiries@americanhomefurniture.com. Refunds or replacements will be determined after the case is reviewed. Any taxes charged will be refunded in accordance
with state laws.

American Home Furniture does not offer any extended warranty. Products are only subject to applicable warranties of their respective manufacturers.

If you have a special circumstance pertaining to a a product purchased on American Home Furniture, please feel free to contact us at
cs@americanhomefurniture.com and we would be happy to share the manufacturer details.

If you are wanting to return a product due to customer remorse, customer error, or aesthetic dissatisfaction a 25% restocking fee will be applied. This fee is taken from the original purchase amount.

If the item was delivered by freight, the customer is also responsible for all return freight costs.

Many of the products on our site are skillfully hand-crafted with variations in color, size, and finish. Due to variations in computer monitors and mobile screens, actual colors and finishes may appear differently in person. We cannot guarantee that your device’s display will correctly depict the product presented.

If your order arrives damaged or has any issues, you must notify us within 30 days of receipt. Please contact us directly via email at cs@americanhomefurniture.com.

Please include your order number, photos and/or videos of the issues, and any additional details you believe we should know. The case will then be reviewed for a replacement or refund.

Our standard free shipping for freight shipments covers "Threshold" deliveries. This means the shipping carrier will only deliver and place the order in the first "dry area" of your residence. That may be your garage, right inside your front door, or inside an apartment lobby.

If you would like to upgrade your delivery service to White Glove, it is an additional fee of $199.99/item at checkout. Please contact
cs@americanhomefurniture.com if you have any issues.

Please message us on our live chat service, call us at 800-604-2440, or email us at cs@americanhomefurniture.com.

Please provide us with the product's SKU# along with your specific question, and one of our customer service representatives will get back to you shortly.

No, we cannot expedite shipping on any orders.

Our site charges your form of payment at the time an order is placed. If you purchased an item on Pre-Order, the payment acts as a hold for the item once it come back in stock. We apologize for any inconveniences this may cause.

At the moment, we only ship within the contiguous United States.

If you find a lower price that you would like us to match, please send a link with the alternative offer to our customer service team at
cs@americanhomefurniture.com to be reviewed.

Please note these requests must be for the same item produced by the same vendor.

We do not accept in-store price match requests.

Yes, we offer Affirm as a payment plan option on our platform at checkout.

Your rate will be 0% APR or 10-36% APR based on credit, and is subject to an eligibility check. Payment options through Affirm are provided by these lending partners. Options depend on your loan amount, up to $20,000, and a down payment may be required.

As much as we would love to meet our customers, we are e-commerce only and do not have any retail stores.

We do not sell replacement parts on our platform. We kindly recommend contacting the manufacturer directly for these requests.