Frequently Asked Questions
We offer free shipping on all products ordered over $150, excluding orders with BDI products. Products ordered under $150 will be charged a $39.99 shipping fee.
All orders are prepared and fulfilled directly by the manufacturer. We kindly ask that you allow 2-3 business days to be updated with your FedEx tracking information.
Most orders are delivered within 5-7 business days. However, larger items that require freight shipping have longer delivery time frames.
IMPORTANT: Delivery times can take up to 2-8 weeks for certain brands. Please read our Shipping Policy for more details or reach out to our customer service team if you have any questions regarding your specific delivery time frame.
We are able to cancel your order any time before it is deemed shipped by the manufacturer. Once marked as shipped an order cannot be cancelled.
Please contact us at inquiries@americanhomefurniture.com to request a cancellation of your order.
Merchandise can be returned under limited circumstances. Upon your order’s arrival, we kindly ask that customers carefully inspect their
product(s) for any damages or defects.
If you do experience any issues, we ask that our customer service team is notified within 30 days of receipt.
Please note we are not responsible if you are not present at the time of delivery, and/or miss our policy’s time frame due to personal circumstances.
Please send photos of the item(s) and a detailed description of the issues to inquiries@americanhomefurniture.com. Refunds or replacements will be determined after the case is reviewed. Any taxes charged will be refunded in accordance
with state laws.
American Home Furniture does not offer any extended warranty. Products are only subject to applicable warranties of their respective
manufacturers.
If you have a special circumstance pertaining to a a product purchased on American Home Furniture, please feel free to contact us at
inquiries@americanhomefurniture.com and we would be happy to share the manufacturer details.
If you are wanting to return a product due to customer remorse, customer error, or aesthetic dissatisfaction a 25% restocking fee will be applied. This fee is taken from the original purchase amount.
Many of the products on our site are skillfully hand-crafted with variations in color, size, and finish. Due to variations in computer monitors and mobile screens, actual colors and finishes may appear differently in person. We cannot guarantee that your device’s display will correctly depict the product presented.
If a product is on backorder that means it is currently out of stock, but will come back in stock at a later date.
You may still place an order for a backordered item. This will provide you with priority shipping and guarantees stock once the item is
replenished.
If you would like to know when a product is estimated to come back in stock, please contact us at inquiries@americanhomefurniture.com with the product's SKU #.
If your order arrives damaged or has any issues, you must notify us within 30 days of receipt. Please contact us directly via email at inquiries@americanhomefurniture.com.
Please include your order number, photos and/or videos of the issues you're experiencing, and any additional details you believe we should know. The case will then be reviewed for a replacement or refund.
If you believe there was an error made by AHF or the manufacturer and you received the wrong product, we kindly ask that you send photos of
the product you received to inquiries@americanhomefurniture.com.
Please include photos of the box labels as this may help determine where the error occurred.
Our standard free shipping for freight shipments only covers "Threshold" deliveries. This means the shipping carrier will only deliver/place the order in the first "dry area" of your residence. That may be your garage, right inside your front door, or inside an apartment lobby.
If you would like to upgrade your delivery service to White Glove, it is an additional fee of $149.99 at checkout. Please contact
inquiries@americanhomefurniture.com if you have any issues.
Please message us on Live Chat, call us at +1 800-604-2440, email us at inquiries@americanhomefurniture.com or use the the Contact Us form to inquire about any product.
Please provide us with the product's SKU# along with your specific question, and one of our customer service representatives will get back to you shortly.
Unfortunately, no we cannot expedite shipping on any orders.
Our site charges your form of payment at the time an order is placed. If you purchased an item on Pre-Order, the payment acts as a hold for the item once it come back in stock. We apologize for any inconveniences.
At the moment, we only ship within the contiguous United States.
If you find a lower price that you would like us to match, please send the link with the alternative offer to our customer service team at
inquiries@americanhomefurniture.com to be reviewed.
Please note these requests must be for the same item produced by the same vendor.
If you're wanting to price match an item you have purchased elsewhere, we will honor the price up to 30 days after the original purchase was made. You must provide proof of purchase and a dated receipt.
Yes, we offer Affirm as a payment plan option on our platform at checkout.
Your rate will be 0% APR or 10-36% APR based on credit, and is subject to an eligibility check. Payment options through Affirm are provided by
these lending partners. Options depend on your loan amount, up to $20,000, and a down payment may be required.
As much as we would love to meet our customers, we are e-commerce only and do not have any retail stores.
We do have an excellent customer service team that would be happy to answer any of your questions you may have. Feel free to call or email us anytime!
Unfortunately, we do not sell replacement parts on our platform. We kindly recommend contacting the manufacturer directly for these requests.
